Refund Policy

Last updated: July 31, 2026

This Refund Policy explains how refunds work for Matzop (Matzop) platform subscriptions and how member billing refunds are handled when gyms collect dues through the Service. It supplements our Terms of Service; if there is a conflict on billing topics covered there, the Terms control except where applicable law requires otherwise.

1. Platform SaaS subscriptions (Matzop Billing)

Paid Matzop plans (Starter, Growth, Pro, and Enterprise arrangements) are billed in advance for each monthly or annual period and renew automatically until you cancel.

Cancellation: You may cancel anytime from Settings → Billing → Manage Subscription. Cancellation takes effect at the end of the current paid period; you retain access until then.

Refunds: Except where required by law, we do not issue partial refunds for unused time within a billing period after a charge has successfully processed. If you believe you were charged in error (duplicate charge, wrong plan, or billing system failure), contact contact@matzop.com within 14 days of the charge. We may refund or credit verified billing errors at our discretion.

Free trials are not charged until the trial ends and a paid plan is selected (or auto-starts if you configured payment before trial end). Cancel before the trial ends to avoid the first paid charge.

2. Member billing (gym memberships and related charges)

When a gym uses Matzop to bill students (memberships, setup fees, shop purchases, and similar charges), those payments are processed for the gym — typically via Matzop. The gym sets prices, membership terms, and refund decisions for its members.

Matzop is not the merchant of record for gym member dues.We are not responsible for a gym's pricing, refund policies, chargebacks, or tax obligations to its members. Members seeking a refund for a gym membership or academy charge should contact their gym first. Gym staff may process eligible refunds through tools available in their dashboard when their payment provider supports it.

Merch and shop orders may also be subject to each gym's store return policy (shown on the gym's shop pages when configured). Platform fees collected by Matzop on shop orders, if any, follow the platform SaaS rules above unless stated otherwise at checkout.

3. How to request help

• Gym owners / staff (platform billing): contact@matzop.com
• Members (academy dues or shop): Contact your gym; they can reach us if a processor or platform issue needs escalation.

Nothing in this policy limits rights you may have under applicable consumer protection law.